About Decibel Insight
Decibel Insight analyzes the digital body language of users on your website or app, pinpointing where they get frustrated, engaged, or confused - so you're equipped to optimize their experiences.
Powered by machine learning, our award-winning technology processes hundreds of revolutionary behavioral metrics – from mouse movements and device rotations, to pop-ups and errors – capturing an accurate picture of every user’s on-page experience.
The world’s largest brands – including Lego, General Motors, British Airways, and AllState Insurance – use Decibel Insight to locate opportunities to improve the customer experience and collaborate across their organizations to put the customer first.
More info: https://www.decibelinsight.com/
Discover the connector
AT Connect Decibel Insight allows you to link your data that you analyse and display in the Piano Analytics to the session recorded by Decibel Insight.
The AT Connect is user-friendly and helps you to understand the behaviour of users on your website. By segmenting your data in Piano Analytics using Data Query or displaying your analysis in a Dashboard, you can link a specific visit to the session recorded by Decibel Insight.
Watch the session and learn how to improve your website!
Collect Decibel Insight ID
To collect Decibel Insight ID, you will have to implement a script on your page. The script is available and can be requested from the Support Centre.
Link your analysis with a recorded session
To link your analysis on Piano Analytics tool to a recorded session by Decibel Insight, you will have to add Decibel Insight browser extension to your browser.
After login on this browser extension, you are able to crunch the data on Piano Analytics tools.
As soon as a Decibel Insight ID is available, the ID will be transformed to a clickable link which will redirect you on the session recorded.
Activating this partnership activates the import of Decibel Insight data into Piano Analytics tools. Only the data necessary for the proper functioning of the bridge are imported.