When tagging hybrid applications, first make sure you're using the same site and log number on all screens, especially if the webviews are pages of an already tagged site.
Moreover, we identify the visitors differently on websites or applications. On websites, we use cookies with a specific ID. On applications, we use an ID generated by our SDK.
When using hybrid applications or webviews, you have to force the ID generated on native screens also on webview screens thanks to a specific method included in our SDK.
Piano Analytics SDK
- JS/Android/iOS/HTTP: https://developers.atinternet-solutions.com/piano-analytics/data-collection/how-to-send-events/visitor-identification#visitor-identification-management
Smarttag library (depreciated)
- Android: https://developers.atinternet-solutions.com/as2-tagging-en/android-en/users-android-en/user-id-in-a-webview-android-en/
- iOS: https://developers.atinternet-solutions.com/as2-tagging-en/apple-universal-en/users-apple-universal-en/user-id-and-uiwebview-apple-universal-en/