The duration of inactivity for a visit, which is 30 minutes by default on websites and applications, is an element that can be set when creating a level 1 site.
You can choose between the following durations: 10, 30 minutes, and customized, where you must enter the desired period:
However, if once you have set the inactivity time you wish to modify it, you will need to create a request to our support team so that we can make the modification on our end.