FAQ Piano Analytics
Frequently asked questions about Piano Analytics
- Piano Support
- FAQ Piano Analytics
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Explorer
- Can I receive alerts for traffic variations?
- Did you recently change your URLs? Most of my bookmarked URLs don't work anymore.
- From which regions do my visitors come from?
- How can we find out the number of new visitors?
- How do I get the exit rate of a page?
- How do I get the number of loads on specific pages?
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Ecommerce
- How do I change the currency displayed in Sales Insights and manage the currencies displayed?
- How is it possible to get 1 visit with a purchased product without product pages viewed or loaded?
- Sales Insights: how to identify the most seen products?
- The number of transactions doesn't match the number of validated purchases, why?
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Data Query
- How do source properties work?
- How can I find the different marked URLs on my site in Data Query?
- How can I retrieve time spent on a bounced visit?
- How can I see segments that are shared with me?
- How can I share a Data Query template?
- How do I get more than 200 000 rows in a Data Query export?
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Segments
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Custom Metrics
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API v3
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Dashboards
- Can I get an accurate KPI value from a pie chart?
- Can I remove the grid from the background of the Dashboards Manager interface?
- Can I share a dashboard to someone who does not have a Piano Analytics account?
- How can I display my graphs with a comparison period within my dashboard?
- How can I duplicate a dashboard?
- How can I export multiple tabs of a dashboard at once?
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Data Flow
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Exports
- Can I import REST API data into Google Sheets? (Piano Analytics)
- How do I automate the sending of audience reports?
- How do I modify or delete the recipients of a scheduled Dashboard export?
- How do I use Piano Analytics data in external tools?
- How to extend the end date of my exports?
- I need to export millions of rows of data. How to proceed?
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Data Management
- Can I assign a page label based on the URL?
- How can I access the editing of the processing rules (Data Manager)?
- How do I test my Data Manager rules ?
- How to exclude robot behaviour without IP address from Data Management?
- When are my Data Manager configurations considered/updated?
- Will my Data Manager rules be retroactive?
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Data Collection Portal
- A new site has just been added but still doesn't appear on the listings yet. Is this normal?
- How can I change the cookie lifetime for identified visitors (users)?
- How can I change the label of a site?
- How do I add a new site to my contract?
- How to edit the unique visitor cookie lifetime? (first party)
- How to host my SmartTag on the CDN of Piano Analytics?
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Access Rights
- As an admin, why can't I delete a specific user account?
- Can a user belong to several groups?
- Can I give administration rights to a user? (Piano Analytics)
- How do I change a contract's administrator? (Piano Analytics)
- How to give access rights to a dashboard?
- How to set/reset my password?
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Plug-ins & Marketplace
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Administration
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Settings
- Do level 1 sites have a time zone?
- How can I exclude IP addresses in Piano Analytics?
- Is there any way to change the date format from american to british English?
- What is the inactivity duration for a visit?
- What is the maximum number of events in a visit? (Piano Analytics)
- Where can I find the level 2 management in Piano Analytics?
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Privacy
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Properties / Metrics
- Are the visitors in Piano Analytics unique visitors?
- Can we change the label of a property or a metric?
- Can you tell me what the property "Organisation" means?
- How are Unique Visitors defined on mobile apps?
- How are visit starting one day and ending the following day considered?
- How come the number of New visitors is greater than the number of installs for my app?
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Technology
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Sources & Campaigns
- Can an HTTPS site be the referrer for an HTTP site?
- Can we measure organic traffic sources (URLs) on mobile apps?
- Can we retrieve information from our UTM campaigns?
- Distinction of Google Discover sources
- Does Piano Analytics prioritize the campaign tracking parameters or the referrer for source attribution?
- How do I tag push campaigns?
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Implementation / Tagging
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Other
- CeleraOne 2022-06-10-Piano-Zendesk-intro.pdf
- Event scope or visit scope?
- How do I detect and exclude robots / abnormal traffic?
- How do you explain differences between Analytics Suite 2 and Google Analytics data?
- How to read the Piano Interface Status Page?
- Ticketing system Migration - How to create an account?
FAQ Piano Analytics
Frequently asked questions about Piano Analytics
FAQ Piano Analytics
Frequently asked questions about Piano Analytics
FAQ Piano Analytics
Frequently asked questions about Piano Analytics
FAQ Piano Analytics
Frequently asked questions about Piano Analytics
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PLUGIN POLICY
PLUGIN POLICY
Our plugins provided with the official stamp, are the only plugins supported by our tech teams.
Plugins without this stamp are provided by users who help us improve our solutions.
They are technically reviewed by our teams, but their support can only be handled by their creators.