FAQ
Frequently asked questions about Piano Analytics
- Piano Support
- FAQ
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Administration
- Recover your historical data (Analytics Suite 2)
- How do I change the display language ?
- Leaving the company - what should I do with my shared documents?
- How can I delete my free XiTi account?
- How to change the date format in the interface?
- Is it possible to disable/archive a level 1 site?
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Access Rights
- How do I change a contract's administrator?
- How to set/reset my password?
- Can a user belong to several groups?
- Can I give administration rights to a user?
- How to give access rights to a dashboard?
- How do I add a second administrator?
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Settings
- What is the inactivity set up of my applications?
- How long does it take to take into account the Goal pages?
- How can I add a new Level 2 site?
- Does a page need to be online to create custom page variables for it?
- How to monitore a range of IP addresses?
- How to declare a goal page?
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Data Collection Portal
- How can I change the label of a site?
- How to edit the unique visitor cookie lifetime? (first party)
- How can I change the cookie lifetime for identified visitors (users)?
- How to host my SmartTag on the CDN of Piano Analytics?
- How to modify the default URL of a Level 1 site?
- Where can I find the logs associated with my site?
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Explorer
- When analysing Chapters, why is the total number of visits different from the sum of the lines?
- How do I get the number of loads on specific pages?
- Where can I find the Unique Visitors metric?
- Why are total visit and visitor data not equivalent to the sum of each level 2's data?
- How to visualise Identified Visitor journeys / behaviour?
- What time zone is used for real time data?
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Navigation and usability
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Ecommerce
- What's the difference between Sales and Revised sales?
- Sales Insights: how to identify the most seen products?
- How is it possible to get 1 visit with a purchased product without product pages viewed or loaded?
- I am correctly observing hits related to my orders, however there is no data in my interface?
- The number of transactions doesn't match the number of validated purchases, why?
- How do I change the currency displayed in Sales Insights?
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Custom Metrics
- Will creating custom metrics change my subscription costs?
- What is the limit on the number of custom metrics?
- How to calculate the exit rate on a page using a custom metric?
- Where can I use custom metrics?
- Is it possible to have a custom metric in "private" mode, i.e. not visible to other users?
- Can I modify or delete a custom metric created by one of my colleagues?
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Segments
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API
- What does the InvalidSpace_NoActiveSite error mean?
- How to delete an API account?
- How to share an API call with someone who does not have an AT Internet account?
- How I can avoid authenticating each time I open a document with an IQY file?
- Are periods limited on the Reporting API?
- [Reporting API] Major improvements to detection of relative periods
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Data Flow
- Is it possible to select only a certain type of event in my Data Flow exports?
- How can I grant my colleagues access to Data Flow?
- How to use an existing flow?
- How to create a flow?
- What are Data Flow output formats?
- How to delete/edit/rename a flow?
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Data Manager
- When are my Data Manager configurations considered/updated?
- How do I access Data Manager?
- How do I correct an incorrect level 2 ID without changing anything in the code?
- Can I assign a page label based on the site URL?
- How do I test my Data Manager rules?
- Will my Data Manager rules be retroactive?
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Exports
- How do I automate the sending of audience reports?
- I need to export millions of rows of data. How to proceed?
- Can I import REST API data into Google Sheets?
- Why is there a difference between the data I'm now seeing in Data Query and the data in a DQ export scheduled in real-time?
- Is there a specific timeframe in which scheduled exports (reports) are sent?
- How do I modify or delete the recipients of a scheduled Dashboard export?
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Privacy
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Technology
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Plug-ins & Marketplace
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Other
- Ticketing system Migration - How to create an account?
- Piano Analytics login with proxy
- How do you explain differences between Analytics Suite 2 and Google Analytics data?
- How do I detect and exclude robots / abnormal traffic?
- What to do if I can't access Piano Analytics' solution?
- How to access notifications on Explorer?
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Dashboards
- How to export a dashboard?
- How do I apply the same color to elements that have the same dimension in Dashboards?
- Why my sites don't appear in the list of my Dashboards?
- Can I remove the grid from the background of the Dashboards Manager interface?
- Why are sections of my Dashboard cut off in the PDF export?
- How can I duplicate a dashboard?
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Data Query
- May I schedule an email export via Data Query?
- How can I create multi-site Data Query templates?
- How can I retrieve time spent on a bounced visit?
- How to obtain "Time spent" metrics expressed in minutes in Data Query?
- How do I get more than 200 000 rows in a Data Query export?
- How do I get the bounce rate for a specific page or chapter?
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Dimensions / Metrics
- I don't understand the meaning of a Site Custom Variable value?
- What is a visit?
- What do the visits without duration correspond to?
- What's the difference between Visits and Loads?
- What is the difference between Conversions (visits) and Conversions (prior attribution)?
- The Visit Score
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Sources & Campaigns
- Can we retrieve information from our UTM campaigns?
- How does Piano Analytics identify Search engines?
- How do I configure a "Social Media" source?
- Why does my own site appear as a Referrer site?
- What does (-) correspond to in Search Engine results?
- Why is my visit data in AT Internet different to my click data in my advertising tool?
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Implementation / Tagging
- Tag Inspector and storage limitations
- Is it possible to know the version of the smarttag.js used for a site in ATI's solution ?
- What are the impacts of a domain change?
- Can I load your JavaScript library asynchronously?
- Why does my Rich Media tag keep sending refresh hits after a pause or stop action?
- What does the "vtag" hit parameter mean?
FAQ
Frequently asked questions about Piano Analytics
FAQ
Frequently asked questions about Piano Analytics
FAQ
Frequently asked questions about Piano Analytics
FAQ
Frequently asked questions about Piano Analytics
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PLUGIN POLICY
PLUGIN POLICY
Our plugins provided with the official stamp, are the only plugins supported by our tech teams.
Plugins without this stamp are provided by users who help us improve our solutions.
They are technically reviewed by our teams, but their support can only be handled by their creators.