Explorer

• Can I receive alerts for traffic variations?
• Did you recently change your URLs? Most of my bookmarked URLs don't work anymore.
• From which regions do my visitors come from?
• How can we find out the number of new visitors?
• How do I get the number of loads on specific pages?
• How does geolocation work?

Ecommerce

• How do I change the currency displayed in Sales Insights and manage the currencies displayed?
• How is it possible to get 1 visit with a purchased product without product pages viewed or loaded?
• Sales Insights: how to identify the most seen products?
• The number of transactions doesn't match the number of validated purchases, why?

Data Query

• How do source properties work?
• How can I find the different marked URLs on my site in Data Query?
• How can I see segments that are shared with me?
• How can I share a Data Query template?
• How do I get more than 200 000 rows in a Data Query export?
• How do I retrieve my site_id?

Segments

• What is the difference between event, visit, visitor and user segmentation?
• Why do negative filters in segments work differently between Analytics Suite 2 and Piano Analytics?
• [JR - TBM] What is the difference between a filter and a segment?

Custom Metrics

• What is the limit on the number of custom metrics?
• Where can I use custom metrics?
• Will creating custom metrics change my subscription costs?

API v3

• What does the InvalidSpace_NoActiveSite error mean?

Dashboards

• Can I get an accurate KPI value from a pie chart?
• Can I remove the grid from the background of the Dashboards Manager interface?
• Can I share a dashboard to someone who does not have a Piano Analytics account?
• How can I display my graphs with a comparison period within my dashboard?
• How can I duplicate a dashboard?
• How can I export multiple tabs of a dashboard at once?

Data Flow

• How can I grant my colleagues access to Data Flow?
• In a Data Flow export, at what point can we choose the metrics to be exported?
• Is it possible to select only a certain type of event in my Data Flow exports?

Exports

• Can I import REST API data into Google Sheets? (Piano Analytics)
• How do I modify or delete the recipients of a scheduled Dashboard export?
• How to extend the end date of my exports?
• Is the number of recipients of a dashboard export limited ?
• Is there a specific timeframe in which scheduled exports (reports) are sent?

Data Management

• Can I assign a page label based on the URL?
• How do I test my Data Manager rules ?
• How to exclude robot behaviour without IP address from Data Management?

Data Collection Portal

• A new site has just been added but still doesn't appear on the listings yet. Is this normal?
• How can I change the cookie lifetime for identified visitors (users)?
• How can I change the label of a site?
• How do I add a new site to my contract?
• How to edit the unique visitor cookie lifetime? (first party)
• How to host my SmartTag on the CDN of Piano Analytics?

Access Rights

• As an admin, why can't I delete a specific user account?
• Can a user belong to several groups?
• Can I give administration rights to a user? (Piano Analytics)
• How do I change a contract's administrator? (Piano Analytics)
• How to give access rights to a dashboard?
• How to set/reset my password?

Plug-ins & Marketplace

• How to find the Piano Analytics template inside Google Data Studio?
• I'm logged in, why can't I see anything in In-Page Analytics?
• Is the Tag Inspector plugin available on Firefox?
• Tag Inspector and storage limitations

Administration

• How do I change the display language ?
• How to change the date format in the interface?
• Is it possible to disable/archive a level 1 site?
• Leaving the company - what should I do with my shared documents? (Piano Analytics)
• Recover your historical data (Analytics Suite 2)

Settings

• Do level 1 sites have a time zone?
• How can I exclude IP addresses in Piano Analytics?
• Is there any way to change the date format from american to british English?
• What is the inactivity duration for a visit?
• What is the maximum number of events in a visit? (Piano Analytics)
• Where can I find the level 2 management in Piano Analytics?

Privacy

• Can we use server-side cookies with the CNIL exemption?
• Do we need to display a cookie consent banner if we use your services?
• How can I get the number of visitors who decline cookies?
• How to monitore a range of IP addresses?
• What is the impact of App Tracking Transparency on tracking ?

Properties / Metrics

• Are the visitors in Piano Analytics unique visitors?
• Can you tell me what the property "Organisation" means?
• How are Unique Visitors defined on mobile apps?
• How are visit starting one day and ending the following day considered?
• How come the number of New visitors is greater than the number of installs for my app?
• How do I exclude monitored traffic from my analyses?

Technology

• Is it possible that some browser languages are not recognised?
• What is the browser category "Other browser"?
• Why are iPads now classified as Computers?
• Why is the exact model of iPhones not available?

Sources & Campaigns

• Can we measure organic traffic sources (URLs) on mobile apps?
• Can we retrieve information from our UTM campaigns?
• Distinction of Google Discover sources
• Does Piano Analytics prioritize the campaign tracking parameters or the referrer for source attribution?
• How does Piano Analytics identify Search engines?
• How to anonymize marketing campaign URLs?

Implementation / Tagging

Other

• CeleraOne 2022-06-10-Piano-Zendesk-intro.pdf
• Event scope or visit scope?
• How do I detect and exclude robots / abnormal traffic?
• How do you explain differences between Analytics Suite 2 and Google Analytics data?
• How to read the Piano Interface Status Page?
• Ticketing system Migration - How to create an account?