Piano Support Help Center home page
Contact support Sign in
English (US) Français 日本語
Piano Support Help Center home page
Contact support Sign in
English (US) Français 日本語

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  1. Piano Support
  2. FAQ Piano Analytics
Explorer Ecommerce Data Query Segments Custom Metrics API v3 Dashboards Data Flow Exports Data Management Data Collection Portal Access Rights Plug-ins & Marketplace Administration Settings Privacy Properties / Metrics Technology Sources & Campaigns Implementation / Tagging Other

Explorer

  • Can I receive alerts for traffic variations?
  • Did you recently change your URLs? Most of my bookmarked URLs don't work anymore.
  • From which regions do my visitors come from?
  • How can we find out the number of new visitors?
  • How do I get the number of loads on specific pages?
  • How does geolocation work?
See all 13 articles

Ecommerce

  • How do I change the currency displayed in Sales Insights and manage the currencies displayed?
  • How is it possible to get 1 visit with a purchased product without product pages viewed or loaded?
  • Sales Insights: how to identify the most seen products?
  • The number of transactions doesn't match the number of validated purchases, why?

Data Query

  • How do source properties work?
  • How can I find the different marked URLs on my site in Data Query?
  • How can I see segments that are shared with me?
  • How can I share a Data Query template?
  • How do I get more than 200 000 rows in a Data Query export?
  • How do I retrieve my site_id?
See all 11 articles

Segments

  • What is the difference between event, visit, visitor and user segmentation?
  • Why do negative filters in segments work differently between Analytics Suite 2 and Piano Analytics?
  • [JR - TBM] What is the difference between a filter and a segment?

Custom Metrics

  • What is the limit on the number of custom metrics?
  • Where can I use custom metrics?
  • Will creating custom metrics change my subscription costs?

API v3

  • What does the InvalidSpace_NoActiveSite error mean?

Dashboards

  • Can I get an accurate KPI value from a pie chart?
  • Can I remove the grid from the background of the Dashboards Manager interface?
  • Can I share a dashboard to someone who does not have a Piano Analytics account?
  • How can I display my graphs with a comparison period within my dashboard?
  • How can I duplicate a dashboard?
  • How can I export multiple tabs of a dashboard at once?
See all 18 articles

Data Flow

  • How can I grant my colleagues access to Data Flow?
  • In a Data Flow export, at what point can we choose the metrics to be exported?
  • Is it possible to select only a certain type of event in my Data Flow exports?

Exports

  • Can I import REST API data into Google Sheets? (Piano Analytics)
  • How do I modify or delete the recipients of a scheduled Dashboard export?
  • How to extend the end date of my exports?
  • Is the number of recipients of a dashboard export limited ?
  • Is there a specific timeframe in which scheduled exports (reports) are sent?

Data Management

  • Can I assign a page label based on the URL?
  • How do I test my Data Manager rules ?
  • How to exclude robot behaviour without IP address from Data Management?

Data Collection Portal

  • A new site has just been added but still doesn't appear on the listings yet. Is this normal?
  • How can I change the cookie lifetime for identified visitors (users)?
  • How can I change the label of a site?
  • How do I add a new site to my contract?
  • How to edit the unique visitor cookie lifetime? (first party)
  • How to host my SmartTag on the CDN of Piano Analytics?
See all 10 articles

Access Rights

  • As an admin, why can't I delete a specific user account?
  • Can a user belong to several groups?
  • Can I give administration rights to a user? (Piano Analytics)
  • How do I change a contract's administrator? (Piano Analytics)
  • How to give access rights to a dashboard?
  • How to set/reset my password?
See all 9 articles

Plug-ins & Marketplace

  • How to find the Piano Analytics template inside Google Data Studio?
  • I'm logged in, why can't I see anything in In-Page Analytics?
  • Is the Tag Inspector plugin available on Firefox?
  • Tag Inspector and storage limitations

Administration

  • How do I change the display language ?
  • How to change the date format in the interface?
  • Is it possible to disable/archive a level 1 site?
  • Leaving the company - what should I do with my shared documents? (Piano Analytics)
  • Recover your historical data (Analytics Suite 2)

Settings

  • Do level 1 sites have a time zone?
  • How can I exclude IP addresses in Piano Analytics?
  • Is there any way to change the date format from american to british English?
  • What is the inactivity duration for a visit?
  • What is the maximum number of events in a visit? (Piano Analytics)
  • Where can I find the level 2 management in Piano Analytics?

Privacy

  • Can we use server-side cookies with the CNIL exemption?
  • Do we need to display a cookie consent banner if we use your services?
  • How can I get the number of visitors who decline cookies?
  • How to monitore a range of IP addresses?
  • What is the impact of App Tracking Transparency on tracking ?

Properties / Metrics

  • Are the visitors in Piano Analytics unique visitors?
  • Can you tell me what the property "Organisation" means?
  • How are Unique Visitors defined on mobile apps?
  • How are visit starting one day and ending the following day considered?
  • How come the number of New visitors is greater than the number of installs for my app?
  • How do I exclude monitored traffic from my analyses?
See all 17 articles

Technology

  • Is it possible that some browser languages are not recognised?
  • What is the browser category "Other browser"?
  • Why are iPads now classified as Computers?
  • Why is the exact model of iPhones not available?

Sources & Campaigns

  • Can we measure organic traffic sources (URLs) on mobile apps?
  • Can we retrieve information from our UTM campaigns?
  • Distinction of Google Discover sources
  • Does Piano Analytics prioritize the campaign tracking parameters or the referrer for source attribution?
  • How does Piano Analytics identify Search engines?
  • How to anonymize marketing campaign URLs?
See all 29 articles

Implementation / Tagging

Other

  • CeleraOne 2022-06-10-Piano-Zendesk-intro.pdf
  • Event scope or visit scope?
  • How do I detect and exclude robots / abnormal traffic?
  • How do you explain differences between Analytics Suite 2 and Google Analytics data?
  • How to read the Piano Interface Status Page?
  • Ticketing system Migration - How to create an account?

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Piano Analytics interfaces

    Learn how to use our product interfaces: Explorer, Data Query, Access rights configuration,...

  • Piano Analytics modules

    Configure and use the Sales Insights and Composer Insights optional modules

  • AT Connect

    Integrate and harness connectors from our technology partnerships

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Etape 1 : Découverte de Piano Analytics

  • Etape 2 : Quels changements ?

  • Etape 3 : Que dois-je migrer ?


Pour aller plus loin :


  • Les améliorations

    Informations techniques

  • Le nouveau moteur

    Informations complémentaires

  • Accès FAQ

    Questions fréquemment posées

  • Besoin d’aide ?

    Contactez notre équipe support

  • Step 1: Discover Piano Analytics

  • Step 2: What is changing?

  • Step 3: What to migrate?

Further information:


  • Enhancements in Piano Analytics

    Technical information

  • The new engine

    How it works

  • FAQ

    Frequently Asked Questions

  • Need help?

    Contact our support team

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Principes clés

    Comprendre les réglementations et leurs implications sur votre projet Analytics

  • Mise en conformité RGPD

    Contractualisation, marquage et options adaptés pour votre Analytics Suite

  • Aller plus loin

    Fonctionnalités privacy et ressources complémentaires


Accès rapide


  • Cookies

    Dépôt & consentement

  • Rétention des données

    Quelle conservation ?

  • Analyse Privacy

    Etude du consentement

  • Mesure Hybride

    Exemption & Opt-In

  • Key principles

    Understanding the regulations and their implications for your Analytics project

  • GDPR compliance

    Contractualisation, marking and options adapted to your Analytics Suite

  • Going further

    Privacy functions and additional resources to become a privacy expert

Fast access


  • Cookies

    Placement and consent

  • Collected data

    Which form of storage?

  • Privacy analysis

    Consent study

  • Hybrid Analytics

    Exemption & Opt-In

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Outils tiers

    Connexion aux outils tiers

  • Analyses

    Une nouvelle façon de visualiser la donnée

  • Marquage

    Les compléments de marquage optionnels

Plugins        




  • Adblock detector

  • OFFICIEL

    Adjust

  • Alerting

  • Angular

  • OFFICIEL

    Brightcove

  • Campaign creator

  • Clickable pages

  • Dashboard in Excel

  • Data Flow monitoring

  • Decibel Insights

  • Drupal

  • Funnel with Python

  • GA2AT

  • Google Sheets

  • GTM AutoTagging

  • iAdvize

  • OFFICIEL

    In-Page Analytics

  • OFFICIEL

    JW Player

  • OFFICIEL

    Magento Tracking

  • OFFICIEL

    Optimizely X Web

  • Outbrain

  • Page from title/URL

  • Performance

  • OFFICIEL

    Prestashop Tracking

  • Scroll Tracker

  • OFFICIEL

    Tag Inspector

  • OFFICIEL

    Viewability

  • VueJS

  • VWO

  • WordPress

  • Xtractor

  • OFFICIEL

    YouTube

OFFICIAL
PLUGIN POLICY

Our plugins provided with the official stamp, are the only plugins supported by our tech teams.
Plugins without this stamp are provided by users who help us improve our solutions.
They are technically reviewed by our teams, but their support can only be handled by their creators.

  • Key principles

    Understand legislations and implications

  • Configurations

    Setup tags and approriate options

  • Going further

    Become a privacy expert with the right resources

Key actions


  • Cookies

    Deposit with consent

  • Collected data

    What are they?

  • User's right

    What answer?

  • Hybrid Analytics

    Exemption & Opt-In

  • must read

    Cookies

    Deposit with consent

  • must read

    Collected data

    What are they?

  • must read

    User's right

    What answer?

  • must read

    Hybrid Analytics

    Exemption & Opt-In

Where to begin, without getting lost?



  • Live server status
  • https://www.piano.io
  • |