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FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  1. Piano Support
  2. FAQ Piano Analytics
Administration Access Rights Settings Data Collection Portal Explorer Navigation and usability Ecommerce Custom Metrics Segments API Data Flow Data Manager Exports Privacy Technology Plug-ins & Marketplace Other Dashboards Data Query Dimensions / Metrics Sources & Campaigns Implementation / Tagging

Administration

  • Recover your historical data (Analytics Suite 2)
  • How do I change the display language ?
  • Leaving the company - what should I do with my shared documents?
  • How can I delete my free XiTi account?
  • How to change the date format in the interface?
  • Is it possible to disable/archive a level 1 site?
See all 7 articles

Access Rights

  • How do I change a contract's administrator?
  • How to set/reset my password?
  • Can a user belong to several groups?
  • Can I give administration rights to a user?
  • How to give access rights to a dashboard?
  • How do I add a second administrator?
See all 7 articles

Settings

  • What is the inactivity duration for a visit?
  • How to set up a conversion funnel?
  • Is there anyway to change the date format from american to british english?
  • Do level 1 sites have a time zone?
  • Can I reassign the ID of a deleted custom variable to the one I just created?
  • What are the differences between custom site variables and custom global variables?
See all 10 articles

Data Collection Portal

  • How can I change the label of a site?
  • How to edit the unique visitor cookie lifetime? (first party)
  • How can I change the cookie lifetime for identified visitors (users)?
  • How to host my SmartTag on the CDN of Piano Analytics?
  • How to modify the default URL of a Level 1 site?
  • Where can I find the logs associated with my site?
See all 9 articles

Explorer

  • How to access notifications in Piano Analytics?
  • When analysing Chapters, why is the total number of visits different from the sum of the lines?
  • How do I get the number of loads on specific pages?
  • Where can I find the Unique Visitors metric?
  • Why are total visit and visitor data not equivalent to the sum of each level 2's data?
  • How to visualise Identified Visitor journeys / behaviour?
See all 15 articles

Navigation and usability

  • How do I get the exit rate of a page?

Ecommerce

  • What's the difference between Sales and Revised sales?
  • Sales Insights: how to identify the most seen products?
  • How is it possible to get 1 visit with a purchased product without product pages viewed or loaded?
  • I am correctly observing hits related to my orders, however there is no data in my interface?
  • The number of transactions doesn't match the number of validated purchases, why?
  • How do I change the currency displayed in Sales Insights?

Custom Metrics

  • Will creating custom metrics change my subscription costs?
  • What is the limit on the number of custom metrics?
  • How to calculate the exit rate on a page using a custom metric?
  • Where can I use custom metrics?
  • Is it possible to have a custom metric in "private" mode, i.e. not visible to other users?
  • Can I modify or delete a custom metric created by one of my colleagues?
See all 7 articles

Segments

  • What is the difference between a visit and visitor segment?
  • What is the difference between a filter and a segment?
  • How do I exclude monitored traffic from my analyses?
  • Why do negative filters in segments work differently between Analytics Suite 2 and Piano Analytics?

API

  • What does the InvalidSpace_NoActiveSite error mean?
  • How to delete an API account?
  • How to share an API call with someone who does not have an AT Internet account?
  • How I can avoid authenticating each time I open a document with an IQY file?
  • Are periods limited on the Reporting API?
  • [Reporting API] Major improvements to detection of relative periods
See all 8 articles

Data Flow

  • Is it possible to select only a certain type of event in my Data Flow exports?
  • How can I grant my colleagues access to Data Flow?
  • How to use an existing flow?
  • How to create a flow?
  • What are Data Flow output formats?
  • How to delete/edit/rename a flow?
See all 9 articles

Data Manager

  • When are my Data Manager configurations considered/updated?
  • How do I access Data Manager?
  • How do I correct an incorrect level 2 ID without changing anything in the code?
  • Can I assign a page label based on the site URL?
  • How do I test my Data Manager rules?
  • Will my Data Manager rules be retroactive?
See all 8 articles

Exports

  • How do I automate the sending of audience reports?
  • I need to export millions of rows of data. How to proceed?
  • Can I import REST API data into Google Sheets?
  • Why is there a difference between the data I'm now seeing in Data Query and the data in a DQ export scheduled in real-time?
  • Is there a specific timeframe in which scheduled exports (reports) are sent?
  • How do I modify or delete the recipients of a scheduled Dashboard export?
See all 9 articles

Privacy

  • Do we need to display a cookie consent banner if we use your services?
  • How can I get the number of visitors who decline cookies?
  • What is the impact of App Tracking Transparency on tracking ?
  • Can we use server-side cookies with the CNIL exemption?

Technology

  • Why is the exact model of iPhones not available?
  • Why are iPads now classified as Computers?
  • What is the browser category "Other browser"?
  • How is the model of a mobile device recognized?
  • Is it possible that some browser languages are not recognised?

Plug-ins & Marketplace

  • How do I get ad blocker usage stats for my site?
  • Is the Tag Inspector plugin available on Firefox?
  • Can I monitor an embedded YouTube video?
  • I'm logged in, why can't I see anything in In-Page Analytics?
  • How to find the Piano Analytics template inside Google Data Studio?

Other

  • CeleraOne 2022-06-10-Piano-Zendesk-intro.pdf
  • Ticketing system Migration - How to create an account?
  • Piano Analytics login with proxy
  • How do you explain differences between Analytics Suite 2 and Google Analytics data?
  • How do I detect and exclude robots / abnormal traffic?
  • What to do if I can't access Piano Analytics' solution?
See all 16 articles

Dashboards

  • How to export a dashboard?
  • How do I apply the same color to elements that have the same dimension in Dashboards?
  • Why my sites don't appear in the list of my Dashboards?
  • Can I remove the grid from the background of the Dashboards Manager interface?
  • Why are sections of my Dashboard cut off in the PDF export?
  • How can I duplicate a dashboard?
See all 22 articles

Data Query

  • May I schedule an email export via Data Query?
  • How can I create multi-site Data Query templates?
  • How can I retrieve time spent on a bounced visit?
  • How to obtain "Time spent" metrics expressed in minutes in Data Query?
  • How do I get more than 200 000 rows in a Data Query export?
  • How do I get the bounce rate for a specific page or chapter?
See all 23 articles

Dimensions / Metrics

  • I don't understand the meaning of a Site Custom Variable value?
  • What is a visit?
  • What do the visits without duration correspond to?
  • What's the difference between Visits and Loads?
  • What is the difference between Conversions (visits) and Conversions (prior attribution)?
  • The Visit Score
See all 41 articles

Sources & Campaigns

  • How to measure campaigns on mobile applications with the old SDKs during the transition period?
  • What is the meaning of the click.campaign.offsite event?
  • Can we retrieve information from our UTM campaigns?
  • How does Piano Analytics identify Search engines?
  • How do I configure a "Social Media" source?
  • Why does my own site appear as a Referrer site?
See all 50 articles

Implementation / Tagging

  • Tag Inspector and storage limitations
  • What are the impacts of a domain change?
  • Can I load your JavaScript library asynchronously?
  • Why does my Rich Media tag keep sending refresh hits after a pause or stop action?
  • What does the "vtag" hit parameter mean?
  • I have a large share of unique visitors without cookies on iOS, why?
See all 54 articles

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Piano Analytics interfaces

    Learn how to use our product interfaces: Explorer, Data Query, Access rights configuration,...

  • Piano Analytics modules

    Configure and use the Sales Insights and Composer Insights optional modules

  • AT Connect

    Integrate and harness connectors from our technology partnerships

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Etape 1 : Découverte de Piano Analytics

  • Etape 2 : Quels changements ?

  • Etape 3 : Que dois-je migrer ?


Pour aller plus loin :


  • Les améliorations

    Informations techniques

  • Le nouveau moteur

    Informations complémentaires

  • Accès FAQ

    Questions fréquemment posées

  • Besoin d’aide ?

    Contactez notre équipe support

  • Step 1: Discover Piano Analytics

  • Step 2: What is changing?

  • Step 3: What to migrate?

Further information:


  • Enhancements in Piano Analytics

    Technical information

  • The new engine

    How it works

  • FAQ

    Frequently Asked Questions

  • Need help?

    Contact our support team

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Principes clés

    Comprendre les réglementations et leurs implications sur votre projet Analytics

  • Mise en conformité RGPD

    Contractualisation, marquage et options adaptés pour votre Analytics Suite

  • Aller plus loin

    Fonctionnalités privacy et ressources complémentaires


Accès rapide


  • Cookies

    Dépôt & consentement

  • Rétention des données

    Quelle conservation ?

  • Analyse Privacy

    Etude du consentement

  • Mesure Hybride

    Exemption & Opt-In

  • Key principles

    Understanding the regulations and their implications for your Analytics project

  • GDPR compliance

    Contractualisation, marking and options adapted to your Analytics Suite

  • Going further

    Privacy functions and additional resources to become a privacy expert

Fast access


  • Cookies

    Placement and consent

  • Collected data

    Which form of storage?

  • Privacy analysis

    Consent study

  • Hybrid Analytics

    Exemption & Opt-In

FAQ Piano Analytics

Frequently asked questions about Piano Analytics

  • Outils tiers

    Connexion aux outils tiers

  • Analyses

    Une nouvelle façon de visualiser la donnée

  • Marquage

    Les compléments de marquage optionnels

Plugins        




  • Adblock detector

  • OFFICIEL

    Adjust

  • Alerting

  • Angular

  • OFFICIEL

    Brightcove

  • Campaign creator

  • Clickable pages

  • Dashboard in Excel

  • Data Flow monitoring

  • Decibel Insights

  • Drupal

  • Funnel with Python

  • GA2AT

  • Google Sheets

  • GTM AutoTagging

  • iAdvize

  • OFFICIEL

    In-Page Analytics

  • OFFICIEL

    JW Player

  • OFFICIEL

    Magento Tracking

  • OFFICIEL

    Optimizely X Web

  • Outbrain

  • Page from title/URL

  • Performance

  • OFFICIEL

    Prestashop Tracking

  • Scroll Tracker

  • OFFICIEL

    Tag Inspector

  • OFFICIEL

    Viewability

  • VueJS

  • VWO

  • WordPress

  • Xtractor

  • OFFICIEL

    YouTube

OFFICIAL
PLUGIN POLICY

Our plugins provided with the official stamp, are the only plugins supported by our tech teams.
Plugins without this stamp are provided by users who help us improve our solutions.
They are technically reviewed by our teams, but their support can only be handled by their creators.

  • Key principles

    Understand legislations and implications

  • Configurations

    Setup tags and approriate options

  • Going further

    Become a privacy expert with the right resources

Key actions


  • Cookies

    Deposit with consent

  • Collected data

    What are they?

  • User's right

    What answer?

  • Hybrid Analytics

    Exemption & Opt-In

  • must read

    Cookies

    Deposit with consent

  • must read

    Collected data

    What are they?

  • must read

    User's right

    What answer?

  • must read

    Hybrid Analytics

    Exemption & Opt-In

Where to begin, without getting lost?



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